staub designlight ag grants its customers the following warranty
periods from the invoice date for all staub designlight ag products
ordered after 1 January 2014: for all electronic power supply and
control units: 2 years; for HP-LED modules: 5 years; for all other
products: 7 years. For products delivered before 1 January 2014,
the warranty periods that were valid at the time of invoicing shall
apply. The warranty period for custom-made luminaires and contract
work is one year from the invoice date.
The warranty covers the repair or replacement, free of charge, of
all components that have become inoperable due to manufacturing
or material defects. It does not cover mechanical damage (including
to paintwork), glass breakage, light bulbs, LEDs, electronics,
shipping costs, consequential damages as well as removal and
installation costs at the installation site. staub designlight ag cannot
provide a guarantee for the indicated service life of the bulbs and
LEDs. This also applies to any changes in the light colours of bulbs,
LEDs, glass elements and colour filters.
Should repairs be necessary, the purchaser of our products
must send the corresponding product to staub designlight ag free
of charge. staub designlight ag shall not cover all costs incurred
in this context. staub designlight ag also does not carry out repairs
or product exchanges at the installation location. Repairs or free
replacements do not extend the warranty period. Damage caused
by incorrect or improper installation/use of the staub designlight
products by the customer or third parties is also excluded from the
warranty. Any additional restrictions are listed in the respective
product data sheets/regulations.
Martens protection: this is provided by means of a high-quality,
flexible stainless steel hose, which protects the luminaire cable
against martens bites. staub designlight ag cannot guarantee that
the luminaire cable or the stainless steel hose will nevertheless be
impervious to damage by martens or other martens.
All our safety regulations and General Terms and Conditions are
also included in these warranty conditions.
In case of subsequent modifications to delivered staub designlight
products or non-compliance with assembly and/or safety
instructions by the reseller or end customer, the associated warranty/
liability shall expire with immediate effect. Any warranty claims
must be sent to staub designlight ag with the copy of the invoice.
Defective lights must always be returned together with the associated
transformer or power supply unit as well as the LED electronics or
the electrical control unit (if mounted externally).